Find quick answers to the most common questions about the One Place PMS and make your decision easier.
One Place is a cloud-based property management system (PMS) that simplifies hotel and lodging operations such as reservations, invoicing and reporting. We make management easy so you can focus on your guests!
One Place simplifies your property’s daily tasks, centralizes your information and gives you tools for better decision-making, resulting in more efficient hotel management.
> A fully systematized operation.
> Real-time information on your revenue, occupancy and reservations.
> Your operating and guest history just one click away.
> Guest folios and guest data in a single system.
> Better control and tracking of cash.
> Invoice check-outs in just 2 steps.
> Hotel and restaurant operations integrated in one software.
> A better guest experience, from booking to check-out.
> Insightful reports on your hotel and your entire operation.
> Intuitive, 100% cloud-based software built for small and mid-sized hotels in Mexico and Latin America.
It’s easy. Just get in touch to schedule a free demo. We’re here to help you take the next step toward operational efficiency and guest satisfaction.
Simple: once you’ve signed up and paid, your account is activated and, thanks to our cloud technology, the software is ready to use in less than an hour.
Quite the opposite! Our platform is intuitive, and we provide training and ongoing support to ensure a smooth rollout.
Absolutely. We offer online tutorials and ongoing support so you and your team can get the most out of every One Place feature.
The cost depends on the number of rooms and users you need. See our pricing.
Mexico only: check, bank transfer or bank deposit. Mexico and the rest of the world: card payment via PayPal.
Our team offers guided tours of OnePlace, explaining the entire system and how it works in detail:
> Send a tour request to ventas@oneplace.mx with the date and time you’d like to see the system.
> Tours are given by video call via Skype or TeamViewer.
We don’t require long-term contracts. Our plans are flexible and designed to give you the freedom to choose what’s best for your business.
We provide comprehensive technical support with a dedicated team ready to help you by phone, email or WhatsApp.
Yes, it’s a very intuitive, easy-to-use system. The software is designed for hotels with fewer than 50 rooms.
> A web browser.
> An internet connection.
Yes. We’ll give you a code to add to your website so your guests can book directly through it.
Our system runs on servers that host it in the cloud, and we provide them. With the yearly subscription plan, this is already included. With a perpetual license, the cloud platform has an additional cost starting in the second year. See the pricing section for more information.
It’s a network of internet servers that lets you access the information stored on them at any time, from any device, whether a desktop computer or a mobile device like a tablet.
Because Hotel OnePlace is hosted in the cloud, you can:
Access the system from any device. Neither the system nor your data is stored on your computer; Hotel OnePlace lives on an internet server instead of the user’s machine.
Eliminate the risk of a virus damaging your system or data. Even if a computer gets infected, your system and information stay safe, and you can keep working from any other device.
Have your data backed up continuously and automatically, with the option to request copies of your backups.
Yes, there are 2 options:
> Purchase as many additional rooms as your hotel needs.
> Or upgrade to a plan with more rooms.
All plans include a single property, but the system is designed to support multiple buildings.
If you need to add a new building or hotel, please contact one of our advisors at ventas@oneplace.mx or through the online chat for more information.
Yes. You just need to purchase a license for each additional building.
For more information, contact one of our advisors at +52 1 999 191 8546 or through the online chat.
Yes. The system creates a website for you, where your guests will find the reservations section.
With a simple form, they can check your hotel’s availability in real time and book online.
Once the booking is confirmed, the system issues a confirmation that the guest can print.
Yes, your guests can pay for their bookings. The software has two modules for this:
Yes. Just go to the reports section and export the data to an Excel file.
If your computer loses its connection, you can log in from any device with a mobile data plan and keep working.
No, but you can choose the plan closest to the number of rooms and spaces your hotel needs and add any extra rooms or spaces you’re missing.
Security is our priority. We use advanced encryption and comply with data protection regulations to keep your information confidential.
